A new governance approach at Eurostar
To implement its challenging strategy of being first choice for travellers, Eurostar needed to focus on the new governance approach and execution of its strategic programme and projects. An essential part of this would be an effective project portfolio prioritisation approach. It had to become more responsive to changing markets and opportunities and to translate strategic imperatives more quickly and more predictably into operational reality.
- A shared vision of what was to be achieved that could be articulated consistently throughout the organisation
- A route map that focused on the delivery of benefits (value) and the vision.
The route map identified the changes that needed to be made and the outputs needed from projects to cause the changes. Starting with the end state in mind meant that it was much easier to structure projects and to link them to stakeholders’ agendas. This allowed us to work with Eurostar to analyse which combinations of projects, costs and resources delivered the best return.
CITI demystified many of the aspects of project management and new governance approach for us, allowing the whole organisation to understand much more clearly what is required for successful delivery – a state much closer to ‘conscious competence’ than we were in before. I have no hesitation in strongly recommending CITI to others
In parallel with this, we profiled Eurostar’s programme and project managers to determine their capability. We could then match the portfolio of projects to appropriate individuals.
The result of our work with Eurostar was a set of clearly defined projects and programmes being managed by the best people, all working together towards a new governance approach and shared vision.