A major company in the financial services sector was faced with a significant challenge. Following a merger, it needed to ensure that senior managers understood the importance of their role and what they had to do to bring about the necessary change. These ‘sponsors’ came from two completely different cultures and had very different approaches to resolving the management of conflicting priorities. Working with senior managers (over 150) new ways of working were created and, where necessary, to change behaviours. This resulted in the effective resolution of many conflicts, changes to ownership of change and demonstrable changes to working practices.
Testimonials (hover to pause)
Group Change ManagementRoyal Bank of Scotland
What makes CITI so valuable is that they are true specialists in programme, project and change management and unlike generalist training or consulting providers, they really know what they are talking about. Combine their practical expertise with their partnership approach, flexibility and open-mindedness and you really get someone who is willing to focus on our specific RBS needs, developing solutions that exactly meet our requirements – delivered to the highest standard possible
Project EngineerHSBC Rail
The support for the course from both CITI and the university can only be described as exceptional! Having been out of education for nine or so years, I find this level of support very reassuring.
Programme ManagerNational Air Traffic Services
Working with CITI gave us an improved plan; and left us in a better place to understand benefits, know when they are needed, and to deliver them for maximum impact and lowest programme risk.
Project managerFinancial Services
I wanted to say that the course you ran a few weeks ago was one of the best courses I have ever attended. The general consensus from colleagues within my organisation is that it was a breath of fresh air to be trained by somebody who had exuberance for the subject. You are the first trainer I’ve ever seen run across the room to the flip chart because one of the delegates made an interesting point.
Anyone completing this course will become a better project manager and will have more confidence of project success.
Programme directorJohn Waterhouse
At all times everyone has been nothing but totally professional and committed to helping us achieve our deliverables and it has been an absolute pleasure to have had the opportunity to work together. Your team should be as proud of the achievements as we are and I would be grateful if you would please pass on my sincere and heartfelt thanks.
It was a brilliant course. I have been raving about it to others here in the office and now 2 people who weren’t going to go to a future one are arranging to attend. As a workstream leader on the project I was showing you, I have already been able to apply learning from the course to my work on this project. Thanks very much!
Director of Group PartnershipsBradford & Bingley plc
CITI’s delivery focus, energy and flexibility in supporting us, has helped our business to expand when our own resources were tight. The benefits of this work and its early delivery will be seen throughout 2008.
Project managerNational Trust
I am certain that I was chosen for my latest very interesting project management role with the National Trust on the basis of being able to demonstrate the depth of knowledge and capability I had obtained from the Postgraduate Certificate Course.
Business Planning & Consulting ExcellenceBT
We work with CITI to deliver real improvements in our practices across the business and to help our project and programme managers get to the top of their career ladders; we know the CITI approach works because our managers deliver results.