Embedding change

"Change is easy - it happens constantly, what is hard is making the right change – and sustaining it.”

Projects create outputs, but what are required are outcomes – changes to people, process and performance. It is translating outputs to outcomes that forms the basis of business change management and is the source of benefits. For projects, benefits realisation typically occurs after the project, for programmes, the causing and shaping the change is an integral part of the managed process.

CITI uses a powerful collection of change tools and methods to support change leaders as they address the many factors to make the new situation a reality for people and the organisation. We share our experience in supporting transformational change and suggest communication, developmental, management and execution strategies to help you make the transition.

Clients turn to us with many concerns; typically you ask for our help to:

• Construct a programme of change
• Translate and sequence a change plan into effective actions in the business
• Understand the organisational impacts of strategic change
• Gain a clear picture of the benefits-impacts-projects (BIP Map) needed to move from the current position to the desired state
• Develop a transformation plan giving a visually compelling picture of the strategy implementation
• Gain support from major stakeholders for the strategic change
• Predict the impact of proposed project outputs on the business
• Develop a benefits realisation and change / impact tracking approach for the Board
• Implement change in a way that is acceptable and achievable by the business

The techniques and services we develop our tailored solution from include:

Consulting services & tools:

• Change management framework consultancy
• e-CM guide
• Change management toolkit
• Executing change consultancy
• Process consultancy & process improvement coaching
• Strategy implementation planning process & BIP
• Strategy implementation planning tool kit

Courses and tailored learning solutions, covering areas such as:

• Management of change
• Stakeholder engagement
• Bespoke executive workshop facilitation

Interim placements:

• Business analyst
• Change manager
• SIPP consultant