Expertise transfer

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What is the value

Expertise transfer (Secondment) enables organisations to gain access, on a short time basis, of an expert resource able to not only guide them through the change initiative, but also to help them to embed knowledge and expertise within the organisational change community.

CITI change consultants are a source of independent change expertise (based on IP developed over the last 25 years in project, programme and portfolio and change management). They adapt the approach to match the culture and situation, leading to the embedding of the changed behaviours and performance that were the basis of the change initiative.

Expertise transfer engagements are short interventions that speed up the adoption of change and to provide the skills necessary to plan, implement and successfully embed change.

Why is it valid

It has been found that there is no adequate substitute for experience in many fields of endeavour - and for directed change - change brought about through projects and programmes - this is especially true.

Expertise transfer has been found to be the most efficient way for organisations to gain a form of accelerated experience - access to an expert able to guide them through the change initiative and to embed capability within the organisational change community.

What you will experience

CITI will place a change consultant into the client organisation to bring independent change expertise based on our IP developed over the last 25 years in project, programme and portfolio and change management.

CITI experts work closely with the organisation to make its change initiatives safe and simple. We look to place a consultant within the client for short periods to help them with processes, tools and to provide benchmarked guidance and advice to accelerate the adoption process.

CITI experts will adapt their approach to match the organisational culture and situation, leading to the effective embedding of the changed behaviours and performance that were the basis of the change initiative.

How you might start

When the benefit case that sits behind the change initiative is not regarded as compelling, where there are pockets of resistance blocking the behavioural and performance changes that underpin he benefit case, and when the change plan is stalled - call CITI - these are all common launch pads for our services.

When organisations are undertaking directed change initiatives they are faced with some common threads of challenges and barriers. These organisational challenges may include, for example, the benefit case behind the change initiative is not regarded as compelling, or pockets of resistance blocking the behavioural and performance changes that underpin the benefit case, or the change plan's rate of progress does not match the organisation's or stakeholders' needs and expectations. CITI is helping organisations to overcome these common issues and make change initiatives simple and safe.

Tools and techniques used

Our consultants and our associates have full access to CITI's IP that has been developed over the last 25 years.

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As a major European investment management company with well over £200bn of assets under management, there's a lot at stake at M&G.
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Tesco had initiated a major business transformation programme which affected all parts of the organisation and all of its 400,000+ staff.
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Remploy needed to modernise its business to stay profitable and compete. This strategy meant that a significant number of factories would need to be closed - something that Remploy had never done before.
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Turning process into projects at RWE nPower

Turning process into projects at RWE nPower

A power station that's not working can be extremely costly! So an essential aspect of operating them is to carefully manage the times when a station is taken 'offline' and out of production
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"The classic training model, taking individuals out of the business to sit in a classroom for a week at a time, was not going to work for us. But at the same time, we knew we needed to raise our game in managing change. I have to say, your people are brilliant!"

Head of business change, Legal & General